PRIVACY AND CONFIDENTIALITY
Q: Do you send flyers or any other unsolicited sales material to me in the mail after I have ordered from you?
A: ABSOLUTELY NOT !! We will however e-mail you notice of sales promotions and new releases only. You are able to opt out of these emails if you wish.
Q: Do you sell my e mail or address to other companies?
A: No selling your private e mail to ANYONE ELSE! EVER!!! Our own records are kept for internal business purposes only.
DOWNLOAD PROBLEMS
Q: How long does it take to download a movie?
A: DO NOT ATTEMPT A DOWNLOAD IF YOU HAVE A DIAL UP CONNECTION!!! You must have DSL, Broadband, or better. Download times depend on the size and speed your connection. Please make sure that you have the drive space to receive a movie. The files sizes range from 800mb to 1.4gb. Typical download time is several hours. This will depend on the demand on our servers. If you are experiencing long download times, try downloading during non-peak hours when most people are sleeping.
Q: I am a new customer. When I tried to log in to view the MPEG file you sent me I got the following error message.
"Login for download BLPS-01 login problem: please, try again!
If the problem stays, it could be you are using a misconfigured proxy server.
Try to switch of your proxy settings or use another browser (e.g. FireFox)"
A: It is almost always a browser proxy setting setup issue. To check this and solve it, do the following.
For Mozilla Firefox go to tools options connection settings direct conection to internet. For Microsoft Internet Explorer go to tools internet options click on "connections" tab highlight your connection click on "settings" make sure all boxes are unchecked <OR> "automatically detect settings. That should work.
ACTIVATION QUESTIONS
Q: I ordered from you guys an hour ago, why don’t I have my codes yet?
A: If you are a repeat customer, our server will recognize you and activate you right away. If you are a first time customer or, using a new ID for the first time, you may experience a delay of up to one hour for your credit card processing to be approved due to the fact that we process cards internationally, there is some delay involved.
Q: Where’s my password?
A: After reading the above paragraph, if you have not received an email with your activation information, you should make sure that your computer is not spam blocking our activation emails. Go to your email scanning program and make sure that it will allow emails from admin@borderlinemovies.com
Q: My code does not work for my download, what do I do?
A: Our codes work 100% of the time. It is always human error. Our codes are computer generated by our server and sent to you automatically. REMEMBER, passwords are capital sensitive. The best way to make sure that you are doing it correctly is to try using the cut and paste feature on your mouse to insure proper password entry. Please make sure that you are typing your code EXACTLY as it is sent to you with no spaces. AOL users please try using Internet Explorer or Netscape. AOL browsers might give you trouble when downloading. If you still have trouble please email to admin[at]borderlinemovies.com
Q: I can get to the download screen, but then what do I do to get the movie onto my computer?
A: FIRST-PLEASE MAKE SURE THAT YOU ARE ENTERING YOUR E MAIL AND PASSWORD USING EXACT CHARACTERS AS STATED ABOVE. THEN:
please go to the download-link you have received in your confirmation mail
enter your logon = (your email address)
enter password = (our server sent you a secure password)
click enter
place your mouse cursor over the words "part 1"
right click your mouse
click "save target as"
select where to save target on your computer.
file will begin download automatically from there.
Enjoy!
MEMBERSHIP QUESTIONS
Q: How do I cancel my membership?
A: Our membership do not have recurring billing. You are only billed for what you buy ONE TIME on borderlinemovies.com. Memberships expire after their time finishes. If you have a billing issue please send an email to admin[at]borderlinemovies.com. Include your Login name and put the subject as Membership Problem
DVD & PRODUCT QUESTIONS
Q: What is your quality?
A: All of our movies are produced and mastered 100% DIGITAL Downloads are in MPG1 format and DVD’s are digital.
Q: Do you have VHS?
A: Get real, if you don’t have a DVD player by now, go to Walmart and buy one on sale for $29.95.
Q: How do I know if your DVD will play on my player?
A: There should be no compatibility problems. All our DVDs are "multi-region" coded, so they will be compatible in any region you may live! Most standalone DVD players, PC & Mac computer DVD drives will play our DVDs.
Q: My DVD won't play or has problems playing properly. What can I do?
A: We use standard DVD format. Some DVD players may have trouble depending how old they are and - on what part of the world you are in. Don’t worry. Let us know and we will arrange another copy to be sent.
Q: Do you have free samples of DVD’s to help me make up my mind on which video to buy?
A: No. But we provide screenshots and mini previews as well as written descriptions of each video.
Q: Are your DVD’s legal? Is it legal for me to buy them and to watch them?
A: Please know your own country's laws and your rights before ordering!
Q: What if I don't like the video I ordered? Can I return it?
A: All sales are final. We will only accept a returned video if it was defective or damaged in the mail. We will only EXCHANGE a damaged or defective video for the SAME EXACT video. No refunds.
SHIPPING
Q: Where do you ship from?
A: Our DVD’s will be sent from various distribution locations depending on where you are located.
Q: How long does it take until I get my stuff?
A: Delivery time is typically 5-10 days, not including holidays and weekends.
Q: I don’t want anyone to find out that I am ordering these videos. How do you package? .
A: All orders are shipped discreetly with no markings
Q: I live in a country that does not allow me to receive these types of DVD’s. Can I still order from you?
A: Many of our shipments are to countries that have such laws, but most all of them get through because they are marked with generic markings such as “software update”, etc. If you are uneasy about this go with downloads. They are private and secure).
Q: My package has not arrived yet. What can I do?
A: We typically ship very quickly after the order is paid. If you have trouble, Email to admin[at]borderlinemovies.com, Include your order number. Please take into consideration that holidays and weekends are NOT business days.
Q: Can you overnight express my delivery?
A: Send us an email to admin[at]borderlinemovies.com for pricing and special requests.
PAYMENT/ ORDERING
Q: How do I order your DVD’s?
A: Follow the links on the web site. We have Secure Credit card orders only via our SSL Link. Visa and Master Card only.
Q: I live in another country. How do I buy your DVD’s when all your prices are in EURO?
A: Your Visa merchant will convert this for you automatically.
Q: If I order several DVD’s, can I get a discount?
A: Look for occasional sales or email to admin[at]borderlinemovies.com for a private quote on orders of $300 (U.S. Dollar) or more.
Q: Can I order by telephone or by mail?
A: No. We only accept credit card orders online.
Q: What will appear on my billing or credit card statement if I order DVD’s? I don't want anything showing that I bought adult DVD’s or services!
A: Discreet business name only of ABAD BILLING
Q: Can I order with my credit card but have you ship to another address (other than the address my credit card is registered to)?
A: YES, USUALLY.
Q: Can I mail a check or money order for your products?
A: Sorry, no checks or cash, only Secure VISA/ MASTERCARD
MODELS
Q: How old are the models in your DVD’s? I don't want to be buying kiddy porn or DVD’s of underage girls.
A: All models are of legal age and have signed releases.
Q: I am interested in becoming a model or I know somebody who may want to make movies for you. How much do you pay?
A: We invite new talents all the time! Please e-mail admin[at]borderlinemovies.com for more information.
